Senior pass sales terms and conditions

USING THE SENIOR PASS

This pass (hereinafter the “Senior pass”) must be purchased, is personal, bears the holder’s name and is not transferable. 

The Senior pass is valid for one year after being activated by HOP! and Air France. The activation date is indicated on the pass, which is created by filling out a form.

The Senior pass exists in electronic form only. Once the pass is activated, an e-mail confirmation message will be sent to the pass-holder. 

Senior passes are available in continental France and in the French European territories exclusively to customers age 65 and older. They entitle their holders to discounts of up to 30% on the STANDARD! price with tax included (excluding any applicable service charges) on all HOP! and Air France flights within continental France and the French European territories (except for flights between Paris and Corsica in either direction), provided that flights at the aforementioned prices are available. Senior passholders are also entitled to a discount on the modification fee (€10) and on the reimbursement fee (€20) and to one item of checked baggage free of charge.

The Senior pass discount does not apply to a promotional or reduced price.

In order to be entitled to the Senior pass discount, the pass-holder must be able to present the pass (in digital or printed form) at the airport and throughout the flight, along with personal ID in the form of either a national identity card, a passport or a resident card.

If the Senior pass is not presented a price adjustment of €59 will be charged, which corresponds to the price of the pass.

Customers who fail to present their Senior pass will not be allowed to embark until they pay the aforementioned price adjustment.

A customer who is not a Senior pass holder and who pays the aforementioned price adjustment may subsequently obtain a Senior pass free of charge on the airfrance.fr or hop.com websites, by providing a photo and ID.

Loss of the Senior pass e-mail confirmation message may be notified to +33 (0)9 72 72 22 22 (standard call charge) from Monday to Friday between 6:30 am and 9 pm, on Saturday from 9:30 am to 6 pm, and on Sunday from 9:30 am to 8 pm. A duplicate confirmation message may be obtained within 24 hours, for a fee of €15. The duplicate Senior pass will be subject to the validity dates that were indicated when the pass was purchased.

Pass-holders who have lost their Senior passes may embark but will have to pay a price adjustment of €59, which the Hop or Air France Complaints department will fully reimburse upon request and presentation of the Senior pass.

A Senior pass that is used in a fraudulent or unauthorised manner will be immediately seized and cancelled without reimbursement and without prejudice to any legal action that HOP! and/or Air France may decide to take against the pass-holder. The customer will also be charged a price adjustment that is equivalent to the Senior pass discount obtained. Customers who refuse to pay this price adjustment will not be allowed to embark.

BOOKING

Senior pass holders cannot book a flight online together with someone who is not a Senior pass holder, including children and infants. To do this, the customer must contact a customer service advisor at +33 (0)9 72 72 22 22 (standard call charge) from Monday to Friday between 6:30 am and 9 pm, on Saturday from 9:30 am to 6 pm, and on Sunday from 9:30 am to 8 pm.

REFUNDS

The Senior pass is not refundable.

Pursuant to current regulations, we inform our customers who purchase their pass on our website that they are not entitled to cancel their purchase.

THE FLYING BLUE LOYALTY PROGRAMME

Senior pass holders who are members of the Flying Blue loyalty programme are entitled to accumulate miles on their flights.

In addition to getting credit for miles, the Flying Blue programme offers many other advantages. See the airfrance.fr website for more details.

PERSONAL DATA

In providing the services made available on their website, mobile phone site and mobile phone applications, HOP! and Air France may collect and process information of a personal nature. These data will be recorded and stored by HOP! and Air France only for the time that is necessary to process these data and for the purpose of improving the offers and services provided to their customers, prospects and visitors to their website, mobile phone site and mobile phone applications, and will subsequently be automatically deleted.

HOP! and Air France ensure that data privacy rules are complied with and that all of the personal data that is processed in relation to the services provided comply not only with the local laws and regulations, but also with the provisions of the Loi "informatique et liberté" (the French data privacy law) of 6 January 1978 as amended, and with European Regulation No. 2016/679.

Pursuant to the French data privacy law of 6 January 1978 as amended and to European Regulation No. 2016/679, we inform you that you may, at any time, exercise your right to access your personal data, request that they be deleted or corrected, object to their processing for a legitimate reason, and provide instructions for their handling in the event of your death, by writing to the following address, while specifying “Droit des personnes” on the envelope and providing proof of your identity.

Data Protection Officer / Directrice juridique HOP! Air France. 30 avenue Léon Gaumont, CS 12041, 75990 Paris Cedex 20, or by e-mail to dpo@hop.fr. This e-mail address should only be used in the legal context set forth above. Any request unrelated to exercising the right to gain access to personal data shall not be dealt with.

Air France, Data Protection Officer (ST.AJ), 45 rue de Paris, 95747 Roissy CDG Cedex.

HOP! is committed to protecting your privacy. For more information see our Data Confidentiality and Security Policy.

COMPLAINTS

Customers may register a complaint on the HOP.com and airfrance.fr websites by filling out the Complaints/Claims form on the “Contact Us” page, or by dialling +33 (0)9 72 72 22 22 (standard call charge) from Monday to Friday between 6:30 am and 9 pm, on Saturday from 9:30 am to 6 pm, and on Sunday from 9:30 am to 8 pm.