Security policy and Data Confidentiality


When you use the services available on HOP!’s Internet website, mobile website and mobile applications, HOP! may collect and process your personal data. HOP! is concerned about observing data protection rules to protect the privacy of its passengers, loyalty program members, potential customers and visitors to its Internet website, mobile website and mobile applications. The processing of personal data in respect of the services made available complies not only with local law but also with the requirements of the French data privacy act of January 6, 1978 (Loi sur l'informatique et libertés) as amended.


The personal data you may provide on HOP!’s Internet website, mobile website and mobile applications, or when you otherwise come into contact with HOP!, are mainly used for ticket booking and purchasing and to provide specific services or benefits, such as transportation, marketing, customer retention, sales promotion, sales information, surveys, contests, new service and product development and statistical studies.

Your data may also be used to enable you to access the full range of services and benefits available on HOP!'s Internet website, mobile website and mobile applications, such as creating a user account, receiving e-newsletters, managing bookings, obtaining customer assistance and managing loyalty programs.

Your data may also be analyzed to ensure that our information, notices, offerings and other services are more relevant to your needs and interests.

To improve our understanding of your particular needs and interests so that we can propose personalized offerings and other types of services, we may also add to your personal data under agreements with our preferred commercial partners that allow for the sharing of certain types of personal data.

Lastly, your data may be used to facilitate administrative formalities required to enter a country or immigrate, to secure payment, to prevent fraud and to ensure flight safety and security.

Information about an incident that occurs during the performance of the contract of carriage and which could compromise flight safety or security may be stored electronically.


The data collected on HOP!'s Internet website, mobile website and mobile applications may, for the purpose of providing all or some of the services described above, be communicated to the duly authorized staff of HOP!, its partners (e.g. Air France, KLM, SkyTeam, accredited agents, carriers, vehicle renters, hotels and credit card companies) or to its providers of ancillary services.

HOP! asks its service providers to implement strict confidentiality and protection measures in respect of these data.

As with any airline, HOP! may be required under French or international laws and regulations to provide personal data to duly authorized French or foreign public authorities, such as customs and immigration officials and police forces. This is the case, for example, of the mandatory administrative procedures that are required for immigration or to prevent terrorism and other serious offenses.

Some of the data recipients mentioned above may be located outside of the European Union and may have access to all or some of the personal data that HOP! collects (including last and first names, passport number and travel information) for the purpose of performing the contract of carriage or because they are specifically authorized by law to have access to these data.


When you are in contact with HOP!’s Customer Service, your conversation may be monitored or recorded in order to improve the quality of our service or for purposes of proof. Information recorded by HOP! or by its service providers are collected for a three-month-period and are not transmitted to any third party. Whenever HOP! works with service providers based in countries outside the European Union, transfer of your personal data will always be made in accordance with applicable data protection legislation. You can access, modify, correct or delete your personal data collected by HOP! for legitimate reasons or instruct HOP! regarding your personal data in case of death by sending a written notice together with a copy of your personal ID to the following postal address:


Pursuant to the French data protection act (Loi sur informatique et libertés), you are entitled to access, correct, delete and block the use of your personal data. You may exercise these rights by sending a letter to HOP! service digital - 30 AVENUE LEON GAUMONT - CS 12041 - 75990 Paris Cedex 20

For some specific services, you may exercise these rights directly online, for example when managing your user account, bookings or loyalty program.

Unless you instruct us otherwise when we collect your data or thereafter, we reserve the right to use your data and share these data with our commercial partners for the purpose of sending you targeted offerings. When required by law, your data will not be used for e-marketing purposes unless you have specifically granted your consent to this. You may easily withdraw this consent at any time.

If you no longer wish to receive HOP!'s e-newsletter, simply click on the unsubscribe link at the bottom of each message.

Some personal data must be collected to enable you to access certain services or benefits, such as medical assistance. Although you may of course exercise your right to oppose the collection and processing of these data, doing so may prevent you from receiving these services or benefits.

Pursuant to French and international laws and regulations, if you fail to provide certain data or provide data that is inaccurate, you may be prohibited from boarding or disembarking, for example, by customs authorities. HOP! shall not be liable for any consequences in such an event.


HOP! works hard to continuously improve the quality of its online services and facilitate their use by its customers, prospective customers and visitors. For example, HOP!’s Internet and mobile websites provide 24-hour access to online ticket booking and purchasing. You may also obtain information about booking a hotel or rental car, or about our partners’ travel insurance offerings.
To continually improve the quality of our online services and ensure that they best meet your needs, HOP! may use "cookies", which are small text files that serve to identify your terminal when you connect to one of our services.

When you access HOP!’s Internet website, mobile website or mobile applications, you acknowledge that you are aware of the information that has been provided on the justification for accessing, by means of electronic transmission, information that is already stored on your equipment (electronic communications terminal), the justification for recording information (in the form of “cookies”) on this equipment, and on what you can do to prevent this. You acknowledge that your web browser settings express your approval or disapproval of the collection and use of cookies.
You may find more information about this subject at


Ensuring the security and confidentiality of the personal data with which you entrust us is a top priority for HOP!. In order to preserve the security of these data and in particular prevent them from being distorted, damaged or accessed by an unauthorized third party, we therefore take all precautions that may be necessary given the nature of these personal data and the risks inherent in their processing. You may thus be assured of the confidentiality and security of your online ticket purchase.

We offer an online payment system that is secured by the most recent technologies.

However, you too are responsible for the security and confidentiality of your personal data. This is why we ask you not to communicate your password or passwords to anyone else, to systematically log out from your profile and social media account (particularly when accounts are linked) and to close your browser window when you are finished with your session, particularly if you access the Internet on a computer that is shared with someone else. This will prevent another user from having access to your personal data.

The terms and conditions that apply to certain services or benefits available on HOP!'s Internet website, mobile website and mobile applications, may provide more detailed information about how your personal data are collected and used.


There are various pages on HOP!'s Internet website with links that you may click to access the website of another company. We recommend that you read the personal data policies of these websites since they may be different from HOP!'s. HOP! shall under no circumstance be held liable for the processing of personal data by these other websites.


HOP! reserves the right to modify its personal data protection policy. We recommend that you regularly refer to the most recent version of this policy.

This version was issued on February 15, 2016.