General Sales Conditions of the Lounge Option

Eligibility conditions:

This service (hereinafter “the Lounge Option”) is for customers travelling from Bordeaux, Marseilles, Nice, Toulouse, Montpellier or Lyons.
Valid for flight numbers beginning with A5 in the domestic network of France.

Option details:

In return for payment of the fare set, HOP! gives access to the lounges of Bordeaux-Mérignac airport, from 5.00am to 10.00pm, and of Lyon-Saint-Exupéry airport, from 5.40am to 10.00pm every day, with services for relaxing, working, eating and drinking.
The Bordeaux lounge provides access for people with reduced mobility.
The customer should show their boarding card, provided via hop.com or a self-service terminal at the airport, or their HOP! e-ticket message, to prove that they have purchased the option.

Purchasing conditions:   

The Lounge Option can be purchased on hop.com when booking a ticket, or in the section ‘manage my booking’ after the ticket has been booked if you have already purchased the ticket, or by telephone through the HOP! customer service up to two hours before departure and before check-in.

Changes:

In the event of a customer intentionally changing their flight, they may transfer the option so it applies to the new flight, whatever the conditions of the associated ticket.

Reimbursement:

- in the event of an irregularity (if HOP! has to cancel a flight, the option is deferred if possible, or otherwise reimbursed)
Pursuant to regulations in force, we would like to underline the fact that you do not enjoy a right to rescission when purchasing this option on our website.

Personal data:

HOP! is responsible for processing personal data concerning customers having purchased the Lounge Option and acts as the officer of such data processing, pursuant to the amended French law of 6 January 1978 concerning data processing, files and freedom: the French data protection act ‘Loi Informatique et Libertés’.
So that HOP! can offer products and services as part of its direct marketing and communication purposes, information concerning the client can be exchanged confidentially between Air France and HOP! for their exclusive use if you check the boxes provided for this purpose on the online registration form.
Pursuant to the applicable aforementioned regulations, you may exercise your right to view data concerning you, ask for it to be deleted, request rectification of it, object to it being processed for a legitimate reason, or give instructions on the use of your data in the event of death, by writing to the address below, attaching a copy of proof of identity and including the note ‘Droit des personnes’ (Personal rights):
Data Protection Officer / Directrice juridique HOP! Air France. 30 avenue Léon Gaumont, CS 12041, 75990 Paris Cedex 20, France or by email at dpo@hop.fr. This e-mail address should only be used in the legal context set forth above. Any request unrelated to exercising the right to gain access to personal data shall not be dealt with.

Contact details:

Complaints on the HOP! website: For any purchase on the HOP! website, the customer may make a complaint on the website hop.com through the ‘Complaints’ tab in the ‘Contact Us’ section or phone +33 (0)9 72 72 22 22 (no call surcharges) from 9.00am to 5.00pm, from Monday to Friday (except public holidays).