You have a Youth Pass or you requested one :
you would like an invoice or duplicate.
Do you have an issue ?
Simply fill out the form below.
You can also contact us by phone : 09 72 72 22 22 (no-surcharged call)
from Monday to Friday 6:30am to 9:00pm
on Saturday 6:30am to 6:00pm
on Sunday 6:30am to 6:00pm
As part of use of services available on their website, mobile site and mobile applications, HOP! and Air France may collect and process personal data. This data is saved and kept by HOP! and Air France for the duration required for it to be processed to improve their offerings and services for their clients, prospects and visitors to their website, mobile site and mobile applications, after which they will be automatically deleted.
HOP! and Air France value the respect for rules protecting private life. All processing of personal data used as part of the available services respects not only local legislation but also the provisions of the modified French law of 6 January 1978 on data processing and freedom, and European Regulation 2016/679.
Pursuant to the above-mentioned regulation that applies, we would like to inform you that you can exercise your right to view data concerning you, ask for it to be deleted, request rectification of it, object to it being processed for a legitimate reason, or give instructions on the use of your data in the event of death, by writing to the addresses below, attaching a copy of proof of identity and including the note ‘Droit des personnes’ (Personal rights):
Data Protection Officer / Directrice juridique HOP! Air France, 30 avenue Léon Gaumont, CS 12041, 75990 Paris Cedex 20 or by email at firstname.lastname@example.org. This e-mail address should only be used in the legal context set forth above. Any request unrelated to exercising the right to gain access to personal data shall not be dealt with.