Make a complaint
Are you unhappy with one of our services?
We are available to listen to your suggestions for improvements!
Our response time is currently longer than one month. We kindly ask you not to send any other messages after your first request; if you received this acknowledgement, your claim was successfully submitted. Please rest assured that our teams are doing their best to handle your claim in a timely manner.
You've travelled with Hop!:
-If your ticket has a flight number starting with “AF”, please contact Air France customer’s service.
-If your ticket has a flight number starting with “A5”, please fill in the form below.
We invite you to attach all documents relating to your request: electronic tickets, boarding passes, invoices if you have incurred expenses, as well as your bank details (IBAN and SWIFT code).
As part of use of services available on their website, mobile site and mobile applications, HOP! and Air France may collect and process personal data. This data is saved and kept by HOP! and Air France for the duration required for it to be processed to improve their offerings and services for their clients, prospects and visitors to their website, mobile site and mobile applications, after which they will be automatically deleted.
HOP! and Air France value the respect for rules protecting private life. All processing of personal data used as part of the available services respects not only local legislation but also the provisions of the modified French law of 6 January 1978 on data processing and freedom, and European Regulation 2016/679.
Pursuant to the above-mentioned regulation that applies, we would like to inform you that you can exercise your right to view data concerning you, ask for it to be deleted, request rectification of it, object to it being processed for a legitimate reason, or give instructions on the use of your data in the event of death, by writing to the addresses below, attaching a copy of proof of identity and including the note ‘Droit des personnes’ (Personal rights):
Data Protection Officer / Directrice juridique HOP! Air France, 30 avenue Léon Gaumont, CS 12041, 75990 Paris Cedex 20 or by email at firstname.lastname@example.org. This e-mail address should only be used in the legal context set forth above. Any request unrelated to exercising the right to gain access to personal data shall not be dealt with.