• Book a flight

     
     

    Would you like to get our family fare?

    Please note that you will be asked to present one of the following documents when boarding: family record book or official document testifying filiation, PACS certificate, cohabitation certificate, joint lease or property deed, joint cheque book.

    The first HOP flights start on March 31st. You can check-in online 30 hours before your flight.

     
  • My booking & baggage

    Take advantage of our online services to manage your booking :

    - Add a baggage
    - Change your account details
    - Check your current reservations

    ex: A1RB2C

     
     
  • Online check-in

    30 hours prior to departure :

    - Get your boarding pass
    - Choose your seat

     
     

Passenger assistance

For a peaceful journey, HOP! offers a wide range of specific services adapted to reduced mobility
or disabled passengers: easy reservation
procedures, airport and baggage
assistance, and more.

assistance mobilite reduite fillette ourson

Book your flight

In order to organize your assistance in the best way, please make your assistance request when booking your plane ticket, at least 48 hours prior to departure. It will enable us to proceed to check-in procedures in a timely manner and to avoid you having to wait too long.

You can book your ticket and request the assistance you require with our call center at 0892 70 22 22 (0,35 €/min) or with a travel agency.

assistance personne mobilite reduite

Tailored assistance

  • At the airport
  • On board

Depending on your disability or condition, special assistance is available at all airports.
If such assistance is necessary, it can help you to:
• get around at the airport,
• check-in for yourself, your baggage and any mobility devices,
• proceed to the aircraft,
• board and get comfortable on board,
• exit the aircraft after landing,
• retrieve your baggage and mobility devices,
• leave the airport.

Our staff members who are specifically trained to assist disabled passengers will be informed of your presence on board and will identify your assistance needs. Our crew will offer you all the help you need to make your journey the most peaceful and pleasant experience possible.

However, this assistance does not include help with eating and drinking, administrating medication, going to the restroom or any other type of personal assistance. Therefore your personal condition must enable you to handle the various duties linked to air travel, without any outside help.