USE OF THE YOUTH PASS
This paid pass (hereinafter: “Youth Pass”) is only for customers aged 12 to 24 years inclusive. It is personal and non-transferable and may be used only for trips completed no later than the day before the Youth Pass holder’s 25th birthday.
The Youth Pass is valid for one year from its activation by Air France or HOP!. The activation date will be the date written on said Youth Pass (the Youth Pass is created and sent electronically generally within an average of 24 hours from subscription). In any case, the Youth Pass expires on the day before its holder’s 25th birthday, regardless of its activation date.
The Youth Pass is non-refundable after being activated by Air France or HOP!.
Youth Pass holders may obtain special Youth rates on all flights in continental France operated by HOP! and Air France (excluding Corsica), as well as seasonal routes operated by HOP! between continental France excluding Paris, and Corsica within the limit of available seats (details on routes may be viewed at airfrance.fr and hop.com).
Youth Pass holders are entitled to a discount of up to 30% off Basic+ and Smart fares. They may also check one bag free of charge and are entitled to special terms and conditions for changing and refunding tickets.
To travel on the special Youth fare, the Youth Pass holder must show the Youth Pass when asked to do so at the airport and throughout his trip, along with an identity card (a national identity card, passport, a residency permit).
Otherwise, a fare adjustment of 49€ corresponding to the Youth pass price will be charged directly at the airport. You may convert this document on the site carte Jeune with a photo and an ID document to obtain your Youth pass free.
In any case, failure to present the Youth Pass upon boarding will result in the invalidation of the initial ticket and access to the flight will be refused to Youth Pass holders who have not paid the aforementioned sums (fare adjustment and reissue fee).
Loss of the Youth Pass must be reported as soon as possible to Air France at airfrance.fr (click on “Contact us”, then “Claim”). You may also call +33 (0)9 69 39 10 30 (price of a local call from a landline phone) from 9 am to 10 pm seven days a week or from HOP! at hop.com (click on “Contact us”, then “Youth Pass”). You may also call 0 892 70 22 22 (€0.35/min from a landline phone) from Monday through Friday from 6:30 am to 9 pm, and on Saturday from 9:30 am to 6 pm, and on Sunday from 9:30 am to 8 pm.
If the Youth Pass is lost, the Youth Pass holder must wait for a duplicate Youth Pass before travelling again under the Youth rate. An electronic duplicate copy with a penalty fee (15 euros) will be sent to the Youth Pass holder within an average of 24 hours. The new Youth Pass will automatically have the same validity dates as the initial Youth Pass.
Any fraudulent use of the Youth Pass is punishable by the immediate seizure of the Youth Pass without prejudice to any legal proceedings that may result.
FLYING BLUE JEUNE
Non-members are not automatically entitled to membership in the AIR FRANCE KLM loyalty programme. If you wish to become a member, simply register for the Flying Blue Jeune programme at airfrance.fr. The Flying Blue Jeune programme allows you to earn more miles and makes you eligible for many benefits. General terms and conditions of the Flying Blue Jeune are available upon request from Air France.
HOP! and Air France are responsible for processing the personal data pertaining to Youth Pass holders and are jointly responsible for processing data, in accordance with French data-protection regulations, i.e., the Law of 6 January 1978 as amended, pertaining to computer files and freedom.
HOP! and Air France inform you that information gathered from this form is computer-processed for the purpose of making out the Youth Pass and may be used and exchanged by HOP! and Air France with third parties, in particular for the purpose of processing Youth Pass-related operations. Furthermore, to allow HOP! and Air France to offer you products and services, as well as for direct marketing or communication purposes, information pertaining to you may be used.
In accordance with the French “Computerised data and freedoms” law of 6 January 1978 as amended, you have the right to access, rectify, and oppose information pertaining to you.
You may exercise your rights at:
- Air France, Correspondant Informatique et Libertés (RE.AJ), 45 rue de Paris, 95747 Roissy CDG Cedex, France; or
- HOP!, 30 avenue Léon Gaumont, CS 12041, 75990 Paris Cedex 20, France