Frequently Asked Questions
If due to my limited mobility, I need a particular assistance (wheelchair, on-site support), I must book through customer service at 0 892 70 22 22 (0,35€/min)
from France, or + 33 1 72 95 33 33 from abroad.
An Internet reservation can’t guarantee any particular assistance.
Your booking reference is indicated on the top left side of the electronic ticket you received by e mail. If I did not make my booking thought Hop website but thought an another website or a travel agency, I can find this reference on the travel document I received from the other website or agency.
If I paid my baggage allowance at the same time as my e-ticket, this is then displayed on my electronic ticket.
The baggage allowance paid after the reservation of the flight can’t be displayed on your electronic ticket. In this case, I have to provide at the airport desk, the complementary document that I received by e-mail to confirm my reservation.
Full name change is forbidden. For further information, please contact your sales outlet.
Only Maxi Flex, Basic +, and Young/Family/Senior ticket’s allow reservation changes, according to the fare conditions. According to the ticket fare I purchased, I will change my reservation by contacting my sales outlet.
Only Maxi Flex and Young/Family/Senior tickets are refundable.
If my ticket number begins with 163,I call the 0 892 70 22 22 (0,35€/min) from France, + 33 1 72 95 33 33 from abroad, or I use the contact form to obtain my refund.
If my ticket number begins with 057, I have to visit AIRFRANCE.fr, page “refunds”.
Fees for changing my booking depend on the ticket fare I purchased.
Promo: non-exchangeable ticket
Young/Senior/Family: flexible tickets, without fees at any time
Basic: a 70 € fee + a fare adjustment if the original fare class is no longer available
Basic Plus: a 50 € fee + a fare adjustment if the original fare class is no longer available
Maxi Flex: flexible ticket, without fee at any time
No, you have to buy a return because you have to spend at least 1 night from Saturday to Sunday, to get a 25% discount.
No, there is no control at the airport.
Yes, Miles apply to the corresponding fare.
Baggage allowance depends on the fare you have chosen.
No, you have to contact Air France call center (3654 from France or +33 (0)892 702 654 from abroad) or a travel agency to make this kind of booking.
Weekend pass allows the customer to get a 25% discount on the Basic, Basic+ and Smart fares.
To get the Weekend Pass rate you must have a valid Weekend pass, and spend at least 1 night from Saturday to Sunday.
No, the Weekend Pass is reserved for customers who are at least 18 years old.
This card is individual, nominative and non-transferable.
The Weekend Pass is valid for 1 year starting from the date the customer decides to activate it.
The Weekend Pass is available in metropolitan France, it allows the customer to get a 25% discount on the Basic, Basic+ and Smart fares including tax (except applicable service charges), on all flights operated by Hop! and Air France, excluding Corsica and seasonal routes, subject to availability, in the above range of fares. Its price is 69€.
To benefit from this discount, the trip must include at least 1 night from Saturday to Sunday.
The Youth Pass gives you discounts of up to 30% on more than 100 routes in France. It costs €49 all taxes included. It is valid for one year and offers exclusive extras. If the Youth Pass is purchased after the holder’s 24th birthday it is valid up to the day before the holder’s 25th birthday and could therefore be valid for less than one year.
See conditions here.
Anyone aged 12 to 24 years of age may obtain a Youth Pass, which is then valid for trips up to the day before their 25th birthday.
To get the Youth Pass rate you must be in possession of a valid Youth Pass, which you will show on your departure date at the airport.
A fare adjustment of 49€ corresponding to the Youth pass price will be charged directly at the airport. You may convert this document on the site carte Jeune with a photo and an ID document to obtain your Youth pass free.
Yes, passengers travelling as unaccompanied minors are eligible for the Youth Pass and may use it to obtain Youth Pass fares. However, the Flying Junior unaccompanied minor option must still be paid as a supplement.
Click here to find out more about the Flying Junior unaccompanied minor options.
The luggage might not weigh more than 23 kg per for an adult and/or a children, and not more than 10 kg for an infant (0-2 years old).
Tickets for unaccompanied children (UM) must be booked through customer service at 0 892 70 22 22 (0,35€/min) from France, + 33 1 72 95 33 33 from abroad.
This service applies for child from 4 to 11 years old inclusive on French domestic flights, and from 5 to 14 years old inclusive for European routes.
To save time at the airport, please print and fill 4 copies of the UM form .
With a Maxi Flex or a Basic Plus ticket, your foldable stroller is included in the baggage allowance of your infant (0-2 years old – allowance of 10 kg).
Other ticket fares don’t offer baggage allowance for your infant.
Find out more at Baggage Regulation.
Musical instruments carriage is included in the baggage allowance if it is check-in or carry-on (without seat occupation). Otherwise the cost of carry is the same as the duty free price for a passenger using this seat.
Furthermore, for safety purposes, the packaging of this large luggage has to present rounded angles. The maximum authorised dimensions are 140 x 50 x 40 cm on one seat only.
I register my instrument by calling HOP! call center at 0 892 70 22 22 (0,35€/min) from France, or the + 33 1 72 95 33 33 from abroad.
You can fly until your 36th week of pregnancy, if it occurs without complication.
If you encounter complication, you can fly until the 34th week of your pregnancy. You’ll need a medical certificate which should state that you are “fit to fly”.
Find out more at Flying Kids.
Multi destination tickets aren’t available on line. You can book one by calling HOP! call center at 0 892 70 22 22 (0,35€/min) from France, or the + 33 1 72 95 33 33 from abroad.
Yes, you are allowed to bring a stroller onboard.
Carriage of voluminous sports equipment (diving equipment, bike, ski/snowboard, windsurf, longboard…) are subject to specific allowance and conditions:
- Are included in the baggage allowance with no additional cost : golf equipment (a 23kg bag maximum), surfboards smaller than 107cm, skis (depending how many baggages the plane carry and the dimensions).
- Subject to specific allowance (40€ on shorthaul flights, 55€ on medium-haul flights) : bikes, diving equipment, surfboard taller than 107cm.
- Not allowed : sailboards.
I must contact HOP! call center at 0 892 70 22 22 (0,35€/min) from France, or the + 33 1 72 95 33 33 from abroad to register my equipment.
To purchase additional baggage allowance, click on the tab “My Booking”, on the top of our booking engine.
Please enter your booking reference and the related last name.
If you booked through a travel agent, you should first provide a valid email address and a phone number.
For this purpose, click on “modify” in the passenger information block. At the bottom of this new page, fill all fields marked with a red star in the contact information block.
At the bottom of the “trip summary” page, in the “services” block, click on “Modify”.
On the “Additional services” page, near “Additional checked-baggage”, click on “Ajouter”
A popup window will open:
- Select the appropriate passenger by scrolling through the drop-down menu,
- Tick the box “First checked baggage”
- Click on “Get Price”
- Click on “Add” at the bottom of the windows
To finalize your selection, click on “Continue”.
Proceed to payment.
If the payment is confirmed, your Baggage is added to your reference. You will receive an EMD (Electronic Miscellaneous Document) to confirm your purchase. Please bring it to the airport.
Hop! offers to all his travelers a snack composed of sweet and/or salty biscuits. Cold and hot drinks are also offer to all passengers during the flight.
Before your departure, make sure that you are able to present :
- Your electronic ticket (memo voyage)
- Eventually, the confirmation of an additional service purchased (EMD receipt)
- A valid ID or/and Passport
These documents are needed for your registration and for the different controls through the airport.
If you arrive at the airport with more luggage than included in your free baggage allowance, you will have to purchase excess baggage. Oversized baggage and/or additional baggage fees will be applied according to your ticket fare.
The check-in deadline is 20 minutes.
Warning: for Brussels and Amsterdam, the check-in deadline is 30 minutes.
You can check in online from 30 hours to 2 hours prior to departure.
HOP! offers attractive fares on all the destinations served by Air France group. For further information, please contact BlueBiz service at +33 (0) 892 700 280 (9:00 – 18:00), or at firstname.lastname@example.org.