HOP! is committed to making your journey easy, in all ways possible
HOP! has 4 main fare categories corresponding to 4 different ways of travelling :
Basic ! the less expensive.
Basic Plus ! standard.
Smart ! flexible.
Flex ! the most flexible.
Youth pass ! anyone aged 12 to 24 years.
• Your journey
From easy and quick booking on internet or in an agency to boarding, HOP! does everything in its power to make your journey as easy as possible.
The company also offers advice on packing and on the potential visits in each of the cities we fly to.
• Customized services
HOP! facilitates travel for reduced mobility passengers thanks to a whole range of services and special care from the departure airport to arrival.
HOP! also offers a specific service for unaccompanied children.
Pets can be carried on HOP flights in the cabin or in the hold, depending on their size!
HOP! is committed to the highest flexibility
Should you be dissatisfied by any unforeseen events, we consider it normal to inform you about what you can expect from HOP.
• Flight schedule changes
Should the company change a flight schedule after having issued the ticket, HOP will contact you directly by e-mail, telephone (depending on the personal information you shared with us), via the HOP.com website or through your travel agency.
• Flight cancellation or delay
At HOP!, we do our utmost to respect expected departure times.
Thus, in order to avoid any flight cancellation, HOP could potentially offer you a seat on another airplane, with another operator and/or with another means of transport.
In the case of cancellation or delay, you will be offered the following arrangements (depending on the waiting time and according to the applicable regulation)
• a meal and refreshments,
• overnight accommodation (for a minimum of one-night delay or if you need to add a hotel night to your trip), and transport to your hotel on arrival.
• the possibility to make two phone calls or send two messages (telex, fax, e-mail).
Should your flight be delayed for over five hours, you will be able to ask for a ticket refund, provided that you decide to cancel your trip.
In the case of scheduled overbooking, should HOP! not be able to provide you with a seat despite the fact that you confirmed your booking, have a valid ticket and were present for check-in and boarding in due time and conditions, we will grant you compensation as per the applicable regulation (the amount of which will depend on the flight distance).
|for flights that equal or do not exceed 1,500 km||250 €|
|for flights between 1,500 and 3,500 km||400 €|
|for flights exceeding 3,500 km||600 €|
You will then be able to chose between taking an alternative flight or a ticket refund.
• Ticket loss or theft
In the case of total or partial ticket loss or theft, HOP! will replace the ticket following your request by issuing a new ticket subject to you presenting the evidence that a valid ticket had been issued for the flight or flights concerned.
You will also be entitled to a refund after expiration of the ticket validity period, subject to you presenting evidence of the loss or theft of the ticket and paying the applicable fees.
HOP! is committed to always listening to your needs
• Our commitment to smiling
From a simple smile to our ongoing concern for your comfort and safety or the care taken of your personal belongings and baggage, HOP! guarantees high quality service throughout the whole trip.
• Client service
HOP! is available at 0825 30 22 22 (0,15 €/min), 7 days a week, from 7h30 AM to 8h30 PM Mondays to Fridays, and from 9h30 AM to 6h00 PM Saturdays and Sundays. You can also contact us via our Facebook and Twitter accounts or directly at airports.